Privacy Policy
This privacy policy outlines how Liraluck Casino collects, uses, stores, and protects your personal information when you access our platform and services. We are committed to maintaining the confidentiality and security of your data in accordance with applicable data protection legislation in Ireland and the European Union. By using our website and services, you acknowledge that you have read and understood the practices described in this document.
Information We Collect
Liraluck Casino collects various types of information to provide you with a secure and personalised gaming experience. When you register an account, we gather personal details including your full name, date of birth, residential address, email address, and telephone number. This information is necessary to verify your identity, comply with legal obligations, and prevent fraudulent activity.
During gameplay and financial transactions, we collect technical data such as IP addresses, device information, browser type, operating system, and gameplay history. Payment information including card details, transaction records, and withdrawal requests are processed securely through encrypted channels. We also gather communication records when you contact our customer support team through email, live chat, or telephone.
Cookies and similar tracking technologies are employed to enhance your browsing experience, remember your preferences, and analyse website traffic. You may manage cookie settings through your browser, though disabling certain cookies may limit functionality on our platform.
How We Use Your Information
The information collected by Liraluck Casino serves multiple essential purposes within our operations. We use your personal data to create and manage your account, process deposits and withdrawals, and verify your identity in compliance with anti-money laundering regulations and know-your-customer requirements.
Your gameplay data helps us provide personalised gaming recommendations, monitor for problem gambling behaviour, and implement safe gaming measures. We analyse usage patterns to improve our platform functionality, develop new features, and enhance overall user experience.
Communication with you regarding account updates, promotional offers, security alerts, and customer support matters relies on the contact information you provide. We may send marketing communications if you have opted in to receive such materials, and you retain the right to unsubscribe at any time.
We use your information to detect and prevent fraudulent activity, ensure compliance with legal obligations, and maintain the integrity of our gaming environment. Transaction data is retained for accounting purposes and regulatory reporting requirements.
Data Sharing and Third Parties
Liraluck Casino maintains strict controls over how your information is shared with external parties. We do not sell your personal data to third parties for marketing purposes. However, certain trusted service providers require access to your information to deliver essential services on our behalf.
Payment processors handle your financial transactions securely, whilst identity verification services conduct age verification and anti-fraud checks. These partners operate under contractual obligations to protect your data and use it solely for the specified purposes.
We may share information with regulatory authorities, law enforcement agencies, and government bodies when legally required or to comply with licensing conditions. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Marketing partners may receive anonymised or aggregated data that cannot identify you individually. Should we engage in any other form of data sharing, we will obtain your explicit consent beforehand or ensure such sharing is permitted under applicable privacy laws.
Data Security and Retention
Protecting your personal information is a fundamental priority for Liraluck Casino. We employ industry-standard security measures including SSL encryption technology to safeguard data transmitted between your device and our servers. Access to personal information is restricted to authorised personnel who require it to perform their duties, and all staff members receive training on data protection principles.
Our systems undergo regular security audits and vulnerability assessments to identify and address potential threats. We maintain firewalls, intrusion detection systems, and secure data storage facilities to prevent unauthorised access, disclosure, or loss of your information.
The table below outlines our data retention periods for different categories of information:
| Data Category | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account plus 7 years | Regulatory compliance |
| Transaction Records | 7 years from transaction date | Financial reporting and tax obligations |
| Gameplay History | 5 years | Dispute resolution and safe gaming |
| Marketing Communications | Until consent withdrawn | Communication preferences |
| Customer Support Records | 3 years | Service improvement and dispute resolution |
| Identity Verification Documents | 7 years post account closure | Anti-money laundering compliance |
When data is no longer required for its original purpose and legal retention obligations have been met, we securely delete or anonymise it to prevent identification.
Your Privacy Rights
Under data protection legislation applicable in Ireland and the European Union, you possess several rights regarding your personal information held by Liraluck Casino. You have the right to access the personal data we hold about you and receive a copy in a commonly used electronic format. Should you identify inaccuracies in your information, you may request corrections or updates at any time.
You can request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes collected or if you withdraw consent. However, we may retain certain information where legal obligations require us to do so, particularly for regulatory compliance and financial record-keeping.
The right to restrict processing allows you to limit how we use your data in specific situations, whilst the right to object enables you to oppose processing based on legitimate interests or for direct marketing purposes. You may also request data portability, receiving your information in a structured format for transfer to another service provider.
To exercise any of these rights, contact our data protection team through the contact details provided on our website. We will respond to your request within one month, though complex requests may require additional time. You also have the right to lodge a complaint with the Data Protection Commission in Ireland if you believe we have not handled your personal information appropriately.
For matters relating to safe gaming and responsible gambling support, our customer care team can direct you to appropriate resources and self-exclusion options. These safe gaming measures are designed to protect vulnerable players and promote responsible entertainment.